Customer Support Representative

Location: Palo Alto, CA

Department: Customer Success

Type: Full Time

Min. Experience: Mid Level

WePay is hiring a Customer Support Representative.  To be a successful candidate, you must be an excellent communicator in both written and spoken English.  You are able to grasp and explain technical concepts of moderate complexity to the average person. You have a great "user interface," are outgoing and gregarious, and relate to people in an easygoing and friendly manner.  A good candidate will also have several years of experience in a direct customer-facing role of some sort, ideally in customer support.  

Responsibilities

  • Regular shifts of real-time customer support through one or more of WePay's active support channels: phone, email, or chat.
  • Response to support tickets submitted by end-users, partners, and potential customers.
  • Diagnosis and documentation of customer issues.
  • Maintenance of the WePay knowledge base.

Qualifications

  • Strong written and spoken English skills.
  • Excellent people skills.
  • Attention to detail and follow through.
  • At least three years of experience in a customer support or customer facing role.
  • Basic technical fluency. You must have the capacity to understand and explain Web APIs and the details of online payments.
  • Bachelor's degree or equivalent experience.
  • Flexibility to work nights and weekends.

About WePay

WePay is a fast-growing payments company that has built its API specifically for platform businesses like marketplaces, crowdfunding sites and small business software. Through this API, WePay allows platforms to easily offer payments to their buyers and sellers.  WePay uniquely offers platforms a customized user experience while shielding them from fraud risk.  WePay’s proprietary Veda risk technology leverages alternate data sources such as social media, platform data, and traditional business data to detect and mitigate fraud.  

WePay offers competitive compensation and generous benefits.
 

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